Privacy Policy

General Contractors Baltimore ("we," "our," or "us") operates as a lead generation service that connects homeowners with independent, licensed contractors. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Personal Information

When you submit a project request through our website, we collect the following information:

• Full name
• Email address
• Phone number
• Service type requested
• Project description and details
• Location/address information (if provided)

Automatically Collected Information

We automatically collect certain information when you visit our website:

• IP address
• Browser type and version
• Pages visited and time spent on pages
• Referring website
• Device information (type, operating system)

2. How We Use Your Information

We use the information we collect for the following purposes:

• Connect you with contractors: To match your project with licensed contractors in our network
• Communication: To respond to your inquiries and provide customer support
• Service improvement: To improve our website and matching services
• Analytics: To understand how visitors use our website
• Legal compliance: To comply with applicable laws and regulations

3. Third-Party Sharing

We share your information with third parties only in the following circumstances:

Independent Contractors

When you submit a project request, we share your contact information and project details with independent contractors in our network who serve your area and specialize in your requested service. These contractors are independent businesses and are responsible for their own privacy practices.

Service Providers

We may share information with third-party service providers who help us operate our website and deliver services (e.g., hosting providers, analytics services, email services). These providers are contractually obligated to protect your information.

Legal Requirements

We may disclose your information if required by law or in response to valid legal requests (e.g., court orders, subpoenas).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience and analyze website traffic. Cookies are small files stored on your device.

Types of cookies we use:

• Essential cookies: Required for the website to function properly
• Analytics cookies: Help us understand how visitors use our website
• Functional cookies: Remember your preferences and settings

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

5. Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of transmission over the internet or electronic storage is 100% secure.

While we strive to protect your information, we cannot guarantee absolute security. You provide information at your own risk.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Project requests and contact information are typically retained for:

• Active lead connections: Until the project is completed or abandoned
• Historical records: Up to 3 years for business and legal purposes

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

GDPR Rights (European Users)

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

CCPA Rights (California Residents)

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to opt-out of the sale of personal information
• Right to deletion of personal information
• Right to non-discrimination for exercising privacy rights

To exercise any of these rights, please contact us using the information provided at the end of this policy.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. You are advised to review this Privacy Policy periodically for any changes.

11. Contact Us

If you have questions or concerns about this Privacy Policy or our privacy practices, please contact us: